Vizio CONNECT – Unified Contact Center Suite
VizioCONNECT – Unified Contact Center & Customer Relationship Management Suite addresses complex communication requirements i.e. Inbound, Outbound and even blended giving our valued customers the competitive edge. With innovative, technologically advanced & constantly evolving architecture, comprehensive functionalities & rich feature set, the solution caters to virtually any contact center need.
The suite offers ease of use for distributed or centralized workforce achieving customer delight and ensuring that your business stays ahead of competition. The VizioCONNECT Suite is modular, flexible, scalable and robust solution ensuring minimum total cost of ownership at the same time maximizing profit margins, thus offering great Returns on Investment.
- Field Configurable Call Flow and Routing Algorithm
- VizioCONNECT offers multiple dialing applications
- Voice Logger Features
- CRM Integration or Customised CRM Application
VizioCONNECT addresses complex Outbound and Inbound Contact Center requirements using all possible communication channels like Voice / Email / SMS / Chat / Social Media.